Frequently Asked Questions
Everything you need to know about our luxury fans and fashion accessories.
What materials are used in your hand fans?
Our fans are crafted from high-quality bamboo, authentic silk, and sustainable wood, ensuring both durability and a luxurious feel for every occasion.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your accessories sooner.
Can I return an item if I am not satisfied?
Yes, we offer a 30-day return policy. Items must be in their original packaging and unused condition to be eligible for a full refund.
Do you offer international shipping?
Absolutely! We ship our fashion accessories worldwide. International delivery times vary by location but generally take between 7-14 business days.
How should I care for my silk fan?
To maintain the quality of your silk fan, avoid contact with water and store it in the provided protective pouch when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.